Hi Catalina,
Thank you for taking the time to leave a review; we are sorry to hear that this product did not meet your expectations.
We take reports of this nature seriously; we have reported this incident/batch to the manufacturer for further investigation, as agreed. We will of course update you once the outcome is known.
I can see that our clinical lead has been working closely with you, providing specific advise and next steps to be taken.
Meanwhile, please do not hesitate to contact us directly, if you require any further support.
“I have used it only for a week and can see my skin improved loads. Spots clearing up quickly. The only side effect the skin become very dry, but I rather the spots to clear and the skin will get back to normal in time.”
“Works well when combined with other treatments, however make sure to protect lips as the side of lips may crack causing angular chelitus (not sure how its spelled) and can also cause skin to become drier than the Sahara”
