Hi Shabnam
Thank you for leaving your review, we do love to hear from our patients as this helps us know how to improve the service that we offer.
I am very sorry to see that your received treatment was not as expected.
We do provide Rozex Gel via our website which I can see that you have ordered on this occasion.
Whilst we do not normally stock the cream given the circumstances we can order this specifically for you.
For all orders we do make sure that all patients recieve an email confirmation confirming the items which have been purchased.
To help prevent this from happening again we will review our product listing and ensure that the wording is as clear as possible, along with our order summary emails.
However our support team have contacted you today and been able to resolve this with you personally.
Hi Patrick
I am sorry to hear that you have not found this medication to be as effective as expected.
Our patients have reported this treatment to be very effective and efficient in treating the symptoms you have reported in your consultation.
To help, our clinical team has reviewed your feedback and explained you should use the treatment for a minimum of three months to see the full effect. If your rosacea has not fully cleared up after three or four months, you might want to undergo another three to four-month course of treatment and I can see that you are 3 weeks into your current course with us.
Therefore our support team have contacted you to find out a little more about your experience with this treatment, to enable our clinical team to directly provide you with some personalised advice.
Hi Isabella
Thank you for bringing this to my attention.
Firstly I am very sorry to hear that you have experienced a reaction to Rosex Gel and for any discomfort caused.
As a responsible online pharmacy, we will only source medication from responsible and reputable suppliers, often the same as the traditional high street pharmacies, that is new and safely sealed by the manufacturer.
This is normally a very well tolerated, clinically proven treatment that our patients rate highly, achieving a rating of 4.6 out of 5.
After reviewing your account I can see that our clinical lead has since been in contact with you and advised of an alternative product which might be more suitable and to help treat your symptoms.
If however you did require any further support our clinical team are always on hand to provide you with advice and reassurance.
“Initially the gel appeared to work but symptoms returned and seemed to have worsened. I was reluctant to continue as I was very self conscious of the spots and redness. At the moment my skin is clear of any rosacea so I will leave untreated.”
