Hi Dawn,
Thank you for providing us with your feedback on this product.
As a fully regulated Pharmacy, we understand that products can offer different results to patients on an individual basis and we are sorry to hear this particular treatment has not given you the results you anticipated.
We are here to help you though, and we are keen to understand more about your specific experiences with this product, which will enable us to offer you bespoke guidance and advice. Where appropriate we may be able to offer alternate treatments or signpost you to additional sources of support.
We have sent a message to the email account you have registered with us, which will set out what we need to know to advise you further.
We look forward to helping you.
Hi Natasha,
Thanks for the feedback, we appreciate the opportunity to support our customers with any concerns.
We are sorry to hear you have not received your parcel, and we hope to get this resolved for you promptly. Our Customer Service Team will reach out to you privately via the email address associated with your account to investigate and suggest a resolution.
Please note we have a dedicated Customer Service Team who are always available to help in the first instance with queries regarding orders, and we send out a follow-up email shortly after a parcel has been dispatched to check everything has been ok with your order, which you can respond to if you experience any issues. This helps us ensure that any problems with orders can be resolved promptly.
