Hi Yolanda,
Thank you for bringing this to our attention; I am sorry to hear that you have not received your parcel yet.
I can see that your order was placed on Tuesday 14th September and was promptly dispatched on Thursday 18th November using the Royal Mail Standard Tracked service.
The courier tracking history indicates that your order was being returned to sender as the address provided was outside of the UK.
I can confirm that your order has now been returned to us.
We have contacted you directly to provide further support and look forward to hearing from you.