Hi Pauline,
Thank you for your recent order; it is lovely to see you return to our pharmacy.
The product that you have purchased is a generic medication that is manufactured by a variety of different companies but it is important to note that the active ingredient within the medication remains identical.
As a fully regulated online pharmacy, we will only source medication from responsible and reputable suppliers, the same as the traditional high street pharmacies, many of which will also stock a variety of generic medications from a range of brands.
Where possible we do provide the item pictured on our website however we do advise that the brand supplied may vary and to contact us if you require a specific brand.
I cannot see that you have previously asked to receive a specific brand however I have now updated your notes to ensure that this brand is provided in the future where possible.
I can see that we have previously provided advice on how to apply a discount code however our support team have reached out directly to provide further assistance.
We look forward to hearing from you.
“I use this ointment in conjunction with my emollient to help keep my eczema under control. It seems to be able to do this very well and a tube of this size lasts for some considerable time.”
