Hi David,
Thank you for sharing your feedback; we always welcome the opportunity to improve our service and product range.
I can see that you are a returning patient of ours and this order was dispatched on Monday 1st October using the Standard Tracked service.
The courier tracking history indicates that your order was promptly delivered on Wednesday 3rd October.
We are pleased to see that this has been an effective treatment for your condition and our clinical team remains available for further guidance regarding this treatment.
You are welcome to contact us directly if you have any questions on concerns.