Hi Meloudy
Thank you for leaving your review, we love hearing from all of our patients as this helps us develop and improve the service that we provide our patients.
I am very sorry to see that your parcel has not arrived and that this had been the first we had heard of this.
Upon checking your order and the tracking information for your parcel I can see that your order was promptly dispatched from us on Tuesday 10th January and your parcel was available for collection or redelivery in the following days/ Unfortunately as the courier was unable to reach you and the retention period had exceeded your parcel was returned to us,
I can see that you have been liaising with a member of our support regarding your order and given the situation we have refunded you in full and the pending amount has been credited back to your payment card.
Our support team remains on hand should you have any further questions or concerns and you are welcome to contact us directly via email,
Hi Daria,
Thank you for sharing your experience with us.
I am very sorry to hear that you have not found the Zineryt Lotion effective for your condition for this condition and we are keen to provide you with further support,
Zineryt lotion is a popular and effective treatment for treating all kinds of moderate acne as it it helps to clear up the skin, while also help control outbreaks and calm symptoms like redness. This topical treatment is contains the active ingredients erythromycin and zinc acetate.
This combination of active ingredients helps to reduce the number of acne-causing bacteria living on the skin, whilst also helping the skin to contract and heal and in most cases clears up acne in 10-12 weeks.
We are keen to discuss your treatment with you directly to help provide a suitable alternative therefore a member of our support team has contacted you directly.
“I've tried so many products for my face, back and chest acne and this is the only one that seems to make a difference for me. It can be quite drying on the skin and you do need to be patient to see results, but I believe this is the same for all acne-preventing products. I usually see results within two weeks of using the lotion. The one thing I really like about this product is that it doesn't make my skin purge when I first start using it - it instantly gets to work without causing any breakouts. I've been using this product for years - so it doesn't have any long-lasting effects (not for me anyway) but I don't mind because my acne flares up sporadically and I only use it as and when I need it.”
“I’ve suffered from spots around my chin and top lip all my adult life and zineryt is the only treatment that completely clears up outbreaks, I use it twice a day until the outbreak is under control then once a day thereafter and it works every time.”
