Hi James,
Thank you for taking the time to share your feedback with us.
We’ve reviewed your comments, and while we appreciate the detail provided, we noticed that the rating given doesn’t seem to fully reflect the feedback shared.
We’re keen to understand your experience better and to see if there’s anything we could have done differently or can do now to help. Our Customer Services Team has therefore sent a message to the email address registered on your account to request a little more information.
We look forward to hearing from you and assisting further.
