Hi Carla,
I am very sorry to hear that your experience with us at the independent pharmacy has not lived up to your expectations as we want to ensure all customers remain satisfied with our service.
Due to a number of recent events including poor weather and the coronavirus pandemic the manufacturers of some medications are finding it difficult to keep up with demand, and when coupled with the supply chain disruption being caused by the change of importing goods to the UK following Brexit; there are significant challenges we are facing across the industry in obtaining stock of items.
This unfortunately has created a situation where, despite wanting to ensure a continued and valued service to our customers to prevent any disruption to their treatment, some of our products do not have as long an expiry date as we would normally expect. However, as an online pharmacy regulated by the CQC we do have a very strict stock rotation policy to ensure all of our products reach you with a suitable shelf life based on the recommended or prescribed dosage.
To ensure this happens all of our stock is thoroughly checked on a 3-month basis by our dispensary team and any with a shelf life of less than 3 months are removed and safely disposed of.
Where we have identified any items with a short expiry date, these are advertised separately through our website so that our patients can choose between the short or long-dated stock where applicable at a price which reflects this. Once the shorter-dated stock is no longer available these will be removed from our website and stock will start to return to normal.
Our support team have contacted you to ensure we find a suitable resolution for you and look forward to resolving this with you directly.
