“Excellent product my acne disappeared after 2 months of taking 1 capsule a day. After so many years suffering with acne this has been a cure ……..I am delighted.”
Hi
Thank you for leaving a review; we appreciate all feedback to improve our services and the product range.
You are very welcome to contact us directly to elaborate on your feedback; our clinical team remains available to provide further guidance for you.
Your recent order was placed and dispatched on Monday 7th June via the Royal Mail Express service and arrived within the estimated delivery timescale.
I can see that you have regularly ordered this product from us and previously advised that you found the treatment effective for treating your condition. In addition, I can see that you have now re-ordered this treatment.
We have reached out to you directly and we look forward to hearing from you.
“I have had acne for over 40 years. Using Tetralysal over a 90 day period kept me acne free for about 6 months after I finished the course of treatment.”
Hello Gabriela,
Thank you for taking the time to review Tetralysal 300 (Lymecycline) capsules; I am very sorry to hear that you have had this experience using this treatment.
As a regulated UK pharmacy, we take reports of this nature seriously and we appreciate you bringing this to our attention.
I have escalated your feedback to our clinical team for further guidance. The clinical team advised that often with this treatment, the acne initially appears worse before it starts to improve, this is sometimes described as the "purging phase".
I have included a link below for your reference:
https://www.mdacne.com/article/acne-purging-full-dermatologist-guide#:~:text=Acne%20purging%20or%20%E2%80%9C%20skin%20purging,often%20larger%20and%20more%20inflamed.
We have reached out to you directly and we look forward to hearing from you.
Hi Marcela,
Thank you for taking the time to leave a review, we welcome all feedback to improve our services and product range.
We are delighted to hear that this product has been effective for your condition. We work hard to ensure that all the treatments provided are safe and effective and it is lovely to hear that you appreciate our efforts. Our clinical team remains available to you if you require any further guidance. We welcome your return.
