Hi Margaret
I wanted to thank you for getting in touch with us as all feedback helps me understand the service which we provide, and to improve on this at each eventuality
Each order is reviewed by a member of our clinical team because as an online pharmacy, regulated by the CQC, we want to ensure that all medication that we provide is safe, effective, and appropriate for our patients thus use a series of clinical guidelines to ensure a consistent decision is made for all of our patients.
That being said, after checking your account details I can see that you have placed several orders with us; each having been approved and dispatched promptly with no delays. This specific order was approved and dispatched the next working day and arrived well within the timescales of your chosen delivery service.
Our support team have contacted you to try to understand a little more about your review and to resolve this to your satisfaction.
