Hi Stu
I am sorry to see that your experience with us has not lived up to your expectations and want to understand more so that I can help.
After reviewing your recent order with us, I can see that your order was reviewed by a pharmacist approved and dispatched the same day following your order being placed.
The item was then delivered using your chosen courier service the next working day and from the order being placed to when the item was delivered successfully the total time taken was less than 3 days.
I would be grateful if you could let me know how we could have improved, so that I can try to ensure we live up to your expectations for any future orders and look forward to hearing from you.
“I purchased the Solphadeine max tablets for my migraine attacks. As paracetamol on its own doesn't usually work. I know they are only for occasional use.”
“I thought that I was reordering Solpadeine Max soluble tablets - but the change of number of items in the pack led me to believe that the tablets were the soluble kind.”
Hi Ian,
Thank you for getting in touch.
I am sorry to hear that the item received was not as expected and for any inconvenience caused.
The manufacturer have recently changed the pack size of this treatment and we endeavour to ensure the website is as clear as possible and provide the full name of items as well as the box size alongside the product. I will however raise your feedback with our team to see if the clarity of this information can be further improved.
For future orders it may be useful to know that we have a reorder function which can be accessed by logging into your account and clicking the reorder button next to the treatment you require.
Our support team have also contacted you directly to provide any further assistance you may require and we look forward to hearing from you.
