Hi Tina,
Thank you for getting in touch; we take all patient feedback very seriously to ensure we provide a valued and safe service.
I am sorry to hear that we were unable to provide your requested treatment on this occasion; as an online pharmacy certified by the CQC, we always want to ensure that we act responsibly so that all of our patients receive treatment that is safe, effective, and appropriate, therefore we are sometimes unable to provide the medication.
Upon checking your order details and I can see that your order has successfully been refunded and would also like to reassure you that we do not actually receive payment from your provider unless your request is approved by our clinical team and the treatment is dispatched.
Our support team will reach out to you directly to understand more and to offer you some assistance if required.
“Pretty good. Especially for moderate pain such as muscle strains or back pain or (in my case) a sports injury.
A bit overpriced for what they are.
Be aware you should only take for three days at a time and should not mix with other paracetamol containing products.
Delivery here is unnecessarily expensive re postage and takes 3-5 days to arrive.
By which time the pain may well have subsided anyway…”
Hi Dale,
Thank you for your recent feedback, we are always keen to learn how to improve our service and want to ensure we provide great service to all of our customers.
All of our delivery services are provided by trusted nationwide services which offer tracking on all orders for security and convenience. Given the nature of the products that we provide, we understandably want to ensure deliveries are sent using reputable couriers, that offer tracked and insured services so that your medication is received in the condition intended, to the right patient.
The benefits of this allow us to email you as soon as your item has been collected by the courier with a tracking number which you can use to follow the progress of your parcel on its way to you.
Depending on the delivery service you choose to use, the courier can provide an estimated time of arrival to minimise any disruption to your day.
From your order, I can see that you chose to use the standard tracked delivery service which is provided by Royal Mail and it is important for me to note that we do however offer a range of delivery options from both Royal Mail and DPD that you can find here https://www.theindependentpharmacy.co.uk/delivery-information which I hope gives you suitable options for delivery based on the urgency of the treatment required.
Customer satisfaction is important to us here at the independent pharmacy and I want to ensure you have a positive experience with us, therefore a member of our support team will be in contact with you shortly to help resolve this matter to your satisfaction.
