“The Independent Pharmacy would not sell them to me. I have a chronic condition that will not improve, so I need to use these regularly as advised on packaging, no more than three days in a row, the correct amount, etc. I can't understand why I was refused this OTC medication. Needless to say I'll be shopping elsewhere in the future.”
Hi Katie,
Thank you for taking the time to share your feedback; we always value hearing from our patients as it allows us to continue to improve the service and product range we provide.
Firstly I would like to apologise if you found the consultation process to be obstructive and for any inconvenience this may have caused.
We want to offer our customers the ability to safely access their required medication and support without the need to arrange a GP appointment and all orders are reviewed by members of our qualified prescribing team and once approved we will ensure that your order is promptly and discreetly packaged ready for dispatch by your preferred delivery method.
Patient health and well-being is our utmost concern and we use a series of guidelines to ensure that all medication that we provide is safe, effective, and appropriate for our patients as well as providing a consistent decision for all of our patients, these clinical guidelines are regularly reviewed to ensure we offer the best advice possible to you.
As a fully regulated online pharmacy who cannot see you within a face-to-face environment and these guidelines regulate the quantity of codeine-containing products we are able to dispense per household, and unfortunately the most recent order falls outside of our current prescribing parameters.
Therefore to ensure that we were not holding your funds and to allow you to access further support from your primary clinician we promptly refunded your order in full.
Our support team remains available to you should you have any further questions or if you would like to discuss your order further.
