Hi Gerard
I am sorry to hear that your parcel has not arrived as quickly expected.
We use a range of couriers which are all well known, efficient services offering safe and secure nationwide delivery.
I can see you you selected the Royal Mail Special Guaranteed service before 1pm, and unfortunately I can see the delivery was delayed and tracking shows you received your parcel at 13:57pm, I apologise for any inconvenience caused by this.
Our support team have contacted you to help resolve this with you.