“Solpadeine MAX are great, but the pharmacy did not send me these! I got PLUS instead. I contacted the pharmacy to complain but noone has replied. I paid for a product that I did not receive”
Hi Elizabeth,
Thank you for sharing your feedback, we always value all customer insight from our customers as it allows us to continue to improve the service we provide,
I am sorry to hear that you have not received your order as anticipated and that this is the first that we had heard of this matter.
Firstly I would like to reassure you that as a fully regulated pharmacy, we take reports of this nature very seriously and I would like to further understand this matter to ensure that we are able to find a prompt and suitable solution.
We do want to make sure you have a great experience with us and that you find a suitable treatment for your symptoms. Our support team have contacted you via email but unfortunately have not yet received your reply.
Please do contact us as soon as you can and we will be more than happy to help you.
Hi Barry
Thank you for getting in touch
Each order is reviewed by a member of our clinical team because as a fully regulated online pharmacy, we want to ensure that all medication that we provide is safe, effective, and appropriate for our patients thus use a series of clinical guidelines to ensure a consistent decision is made for all of our patients.
Unfortunately on this occasion it appeared that you have ordered this medication more frequently than our guidelines as an online pharmacy are able to dispense, and we have suggested that you speak with your local GP in a face to face consultation to ensure that this is the most suitable treatment for your symptoms.
Our support team have contacted you directly to explain the situation further and I am pleased to see that you have been refunded for your order in full already.
