Hi Claire
Thank you for leaving your review, we love to hear from all of our patients at this helps us know how we can improve the service that we offer.
I am very sorry to hear that your parcel has not yet arrived and that this is the first we have heard of this.
All of our delivery services are provided by trusted nationwide services which offer tracking on all orders for security and convenience. Given the nature of the products that we provide, we understandably want to ensure deliveries are sent using reputable couriers, that offer tracked and insured services so that your medication is received in the condition intended, to the right patient.
Customer satisfaction is important to us here at the independent pharmacy and I want to ensure you have a positive experience with us, therefore a member of our support team will be in contact with you shortly to help resolve this matter to your satisfaction.
“Movicol is fantastic - a gentle neutral substance also helping electrolyte balance unlike other similar medications. Thank goodness for it
Old review:
It really helps, thank you
5 stars ***** for Movicol/prescription
1 star * for delivery
Sadly the Yodel delivery man apparently went to our neighbours - while I was eagerly waiting - but Yodel just marked it as it was me being absent… It was a bore to rearrange delivery, and at the end collecting it at local point. And also the Yodel is stating that that place works 24/7. It was another inconsistency - in fact from 9:00 - 22:00 (as a supermarket where it is).”
