Thank you for your feedback regarding Ibuprofen 400mg Tablets.
I am very sorry to hear that this product has been not lived up to your expectation and that this is the first time I have been made aware of your product preference. Customer satisfaction is very important to me and I am keen to find a prompt solution for you.
As a fully regulated UK pharmacy, we use the same suppliers as the main high-street pharmacy chains and stock a wide variety of products.
We stock a variety of brands of this generic medication to ensure that we are able to keep off a good supply of treatment and accommodate our customer's needs. This brand we receive will be dependent on our wholesalers' stock availability at the time, therefore we supply the brand we currently have available to ensure that there are no delays with your order.
I appreciate that you prefer the sugar coated variety and we are happy to accommodate your request to only have a preferred brand or product requirement and I have now updated your account notes to reflect your preference for future order reference. Should that brand ever not be available, we will contact you prior to dispatching your order to confirm how you would like to proceed.
Our customer support team has reached out to you directly to help resolve this matter to your satisfaction.
“After pulling muscles in back, these allowed me to move about without wincing all the time. Easy to swallow, reasonable strength, night time one allowed me to sleep until 5am.”
