Dear Sarika,
We want to apologise for the inconvenience you have experienced with your Smarter products' connectivity issues recently. After investigating, we identified a server connection breakdown with third-party services such as Alexa, IFTTT, and Google Assistant. Our team worked very hard to fix the issue, and we're pleased to inform you that the connectivity problem has been resolved.
We understand how frustrating disruptions can be and assure you that providing a seamless experience with our products is our top priority. We appreciate your feedback and will use it to enhance our services.
If you are still experiencing issues please reach out to our customer support team at support@smarter.am.
Best regards,
Customer Service Team, Smarter.am
“Having previously owned 2 iKettles (one orignial and one 2nd gen) we were forced to buy another when the lid broke on our second. This newest one has always had a metallic taste to it, even after multiple boils and descaling. It just keeps tasting horrid, it also seems the inner coating is coming away. :( very sad after being a happy customer for two previous kettles.”
Hello Nick,
We appreciate you bringing your concerns about the product quality to our attention. We understand how frustrating this must be for you. Please accept our sincere apologies. To assist you further, could you provide more details about the specific issues you've encountered by contacting our customer support team at support@smarter.am, and we'll work towards finding a solution that meets your expectations.
Best regards,
Customer Service Team, Smarter.am
“2nd one I’ve bought. Easy to connect (unlike the 1st one they brought out, had that one also). But why oh why is the lid release catch so pathetic? Sometimes it will , sometimes it won’t! The only problem on an otherwise fab product!!”
