“Kettle works as expected, acceptable build quality. Where the company falls down is the lack of communication in terms of customer service. I submitted evidence on the latest iOS and iPadOS software regarding immediate app crashing upon trying to setup siri shortcuts in app, with little headway or blame redirected at me despite having the relatively latest hardware (iPhone 12 Pro) and latest iPad Pro M1 + iPad Mini 6. Customer support via the App store as well as email has been a joke. Smart is an overstatement, I'd say internet enabled kettle is adequate - the app itself works fine, but don't expect any kind of integration with siri/apple ecosystem.”
Hello Gregory,
We apologise for the experience you've had with our service. Your satisfaction is important to us, and we appreciate your feedback. We would be grateful if you allowed us to make up for our past service by trying to remedy this situation for you now.
Please get in touch with our customer support at support@smarter.am, and we will do our best to address your issues promptly.
Best regards,
Customer Service Team, Smarter.am
