“I bought the smarter coffee machine. The coffee is great. The carafe, however, cracked less than a year later and I can't get a replacement as it's sold out on the website.”
“Love it! Controlling the coffee machine from an app on your phone is really handy, especially now that most of us are stuck working from home for the foreseeable.”
“My Smarter coffee maker works well despite having some initial problems. My first machine made one brew and then broke within 30 minutes. The customer service guy issued me a replacement and told me to bin the broken one (seems a bit odd).
The grind setting knob doesn’t appear to do anything but turn and makes no difference to the grind itself. The machine could also keep the coffee warmer for longer and despite my rocky start with my coffee maker, all issues I’ve had have been rectified.
If they really want to improve on the coffee maker, just make sure the coffee stays longer than 45 minutes, that’s it really”
“Ordered the smart coffee maker on Monday 23rd November and on the website and the confirmation email it stated .. 'May take up to 7 business days for delivery'. Perfect, I'll order for a birthday on the 7th December - plenty of time I thought. It's now the 11th and I'm yet to receive my order.
They blame it on Covid and Black Friday... Funnily enough, neither of these are a surprise. Covid has been around for a while and Black Friday is a yearly scenario.
They heavily advertise on Facebook - if an ad is up long enough to give other customers an opportunity to comment...It proves this is a widespread issue - lots of comments get written in a short amount of time. Additionally, it seems like other customers have been waiting months for replacement carafes...
Overall, I'd be wary of this company. Smart in coffee, dumb in customer service.”
