Hello Stephan,
Thank you for sharing your experience, and we're sorry to hear about the issues you've faced with your fridgecam. To better understand the problem and find a suitable solution, please reach out to our customer support team at support@smarter.am. We appreciate your patience and the opportunity to make things right.
Best regards,
Customer Service Team, Smarter.am
“Setting up the cam is just horrible. I know from other smart home devices that you need to deactivate the 5GHz Wifi. That's what I did, but after 1 hour of trying to get the cam set up, the frustration level got too high. I'm an information scientist, but I did not manage to get the cam working. This is the first device I could not bring to life.”
Hello Andreas,
We appreciate your feedback, and we're truly sorry to hear about your experience with our product. Please contact our customer support team at support@smarter.am, so we can gather more information and work towards a resolution that meets your expectations.
Thank you for bringing this to our attention.
Best regards,
Customer Service Team, Smarter.am
Hello Marc,
Thank you for taking the time to share your feedback. We would like to learn more about your specific situation to better assist you. Could you please reach out to our customer support at support@smarter.am.
Best regards,
Customer Service Team, Smarter.am
“The camera doesn't work at all. There were a lot of issues with product setup. I only managed to take one picture of very low quality. I read many negative reviews unfortunately after the purchase. I'm very disappointed!”
Hello Maciej,
We're sorry to hear about the technical difficulties you've encountered with our product. Our technical support team is here to assist you. Please reach out to them at support@smarter.am, and they will guide you through troubleshooting steps or provide further assistance. We appreciate your understanding and the opportunity to resolve this matter for you.
Best regards,
Customer Service Team, Smarter.am
“I bought the Smarter FridgeCam as soon as it was released in the UK as it was the perfect addition to my Smart Home concept. The software keeps improving over the years so now I get a push notification on my phone that someone has left the fridge door open (which happens a lot in our house!).
The FridgeCam has been so invaluable that I just bought a second one for a second fridge that I have.
Also love the Smarter Kettle, the convenience of waking up and saying "Hey Google, make the tea!" while I'm getting out of bed and having the water boiled by the time I get into the kitchen is a game-changer.”
“Doesn't work, no Wi-Fi connection when the fridge is closed, when opened it takes too long to connect but still no pictures at all. I would never buy it again. Sorry, I really like Smarter products but this one is just out of their league. It looks and works like really outdated product and it's also really big.”
Hi Aleš sorry to see you are having issues with the Fridgecam. Please can you contact support@smarter.am and they will be able to assist you with the issue you are having?
“Hello, works great as a stand alone device. If it could somehow transfer or share pictures to other sources that would be great! This is important for us because we sell smart home systems and we would like to have an integration. Do you have any info about this?”
Hi, Donatas thank you so much for your kind review and we are very happy that you are enjoying the Fridgecam. Please can you email support@smarter.am as they will be able to assist you further with your enquiry? Thank you Smarter
