Hi Courtney,
Thank you for your feedback. We’re sorry to hear that the size of the product didn’t meet your expectations. Based on your order, the dimensions selected were 30cm x 70cm, which is one of the smaller sizes we offer.
Our product photos are designed to showcase the runner in various environments and sizes, and we provide size options in the dropdown menu for customization. We appreciate how you may have misunderstood this.
If there’s anything we can do to assist you further or help find a size that better suits your needs, please don’t hesitate to reach out to our customer service team. We’re always happy to help!
Thank you again for sharing your experience with us.
Best regards,
Runrug.com
Dear Susan,
Thank you for your wonderful five-star review! We are thrilled to hear that you appreciate the quality of our Plain Black Hallway Carpet Runners.
At our company, we prioritize delivering exceptional products that enhance your home while providing durability and style. Your positive feedback truly motivates us to keep up the good work.
We sincerely appreciate your support and hope our runners continue to meet your expectations in the future. If you have any questions or need assistance, don’t hesitate to reach out.
Thanks again, Susan! We look forward to serving you again soon!
