“The ad photos of the rug we chose were very impressive, and the description of foot feel (soft and strong) was borne out when we stood on the rug. However, we were very disappointed by the look of the carpet delivered , as the colour was inconsistent and patchy. We ordered the taupe and red runner but there were bands of brown arbitrarily woven into the pile which made it patchy in places, and much darker than in others. So not what was advertised. Disappointed.”
Hi Lynn,
Thank you for taking the time to leave us a review. I am very sorry to hear that you believe it is not as advertised.
When purchasing items online, it's important to consider that the colours you see on your screen may not be exactly the same as the colours of the item. There are many factors to consider with this, for example.. the quality of the screen and the colour settings on your device can affect how colours are displayed. Also, the lighting in the room can also be quite misleading.
Therefore, it's important to keep these factors in mind, when making online purchases.
If you would like to reach out to us directly, we'll be more than happy to work with you on arranging a return.
We can offer you a full refund or perhaps just an exchange?
help@runrug.com
Thank you.
Thank you for taking the time to let us know about your experience with our Afrikans Taupe / Red Hallway Carpet Runner. We truly appreciate you taking the time to provide feedback.
We are sorry to hear that you were not satisfied with the quality of the product or value. We would like to move forward and make things better. If you haven't already, please contact our Customer Service Team at help@runrug.com for assistance.
Your feedback is very important to us. We welcome all comments and appreciate your help in developing our understanding.
Many thanks again for taking the time to provide us with your honest opinion.
