“The product looks just like it is shown in the picture. It was exactly what I imagined it to be. The shipping from England (by DHL) was extremely quick (only 2 days). And the customer service answered all my questions in a timely manner. Overall a great value for my money.”
“The rugs arrived yesterday. The look great, except -
The 8 foot rug was not shortened to 7 feet 8 inches.
I need to return it.
Please provide return instructions.
I had been told that you would do it on request:
“Jason (Support Team - Carpet Runners)
Nov 18, 09:45 UTC
Hello,
Thank you for your message.
To order a runner at 7' 6" all you need to do is order an 8' length and then add a note to the order to have it cut down as required; please note this means the runner will be classed as bespoke and so non-returnable.
Kind regards,
Jason
Jason - Customer Support”
I put the request in my order.
I followed up with another email:
“Nov 24, 19:50 UTC
This is a follow-up to your previous request #68507 "runrug® (USA): Customer Que...
Help!
I just ordered 3 rugs, 18’, 5’, and one 8’ to be cut to 7’8”
Order # USA123663
The only place I saw to add a note was a delivery instructions block.
Can you make sure it gets cut to seven feet eight inches?
I understand that it is not returnable.
thanks,
Paul Sherwood
40 Providence Ave
Falmouth, ME 04105
207-781-4475”
the reply:
Jason (Support Team - Carpet Runners)
Nov 25, 10:34 UTC
Hello,
Your note has come through and this will be taken care of for you as requested.
Kind regards,
Jason
Jason - Customer Support”
“Very pleased with my carpet runners which I’ve recently bought. Wonderful service and arrived in couple of days after purchasing. I definitely would recommend this company/ product.”
