Hi there,
Unfortunately, your order was lost during delivery with Royal Mail. I hope you understand that once a parcel has left the premises, we are no longer responsible for the delivery and it is entirely up to the courier to fulfil delivery. We did everything on our end to get your order to you as soon as possible.
A full refund has been issued for this order after a claim was made on our behalf with Royal Mail. We made you aware of this via communication through emails.
Kind regards,
My Pharmacy
