Hi Kate,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. We've taken a look at the tracking information, and it appears that Royal Mail may have lost the parcel during sorting. We are currently in contact with Royal Mail and have initiated the claim process to resolve this issue.
In the meantime, we have sent out a replacement order, which was shipped on 21/10/2024. We appreciate your patience, and please don't hesitate to reach out if you have any further questions or concerns via email at info@mypharmacy.co.uk and one of our support representatives will be in touch.
Kind regards,
My Pharmacy
