Ruffwear - The Beacon Reviews

4.7 Rating 116 Reviews

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

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Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

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“This is the second beacon I have purchased so my dog wears one on both sides of his harness for maximum visibility. Highly recommended.”

Helpful Report

Posted 4 years ago

Aha, Im not the only one - living near dark skies country in the past, good to have two on different colours so you know which way they are moving :-)

Posted 4 years ago

“Clasp failed and we have lost the lamp”

1 Helpful Report

Posted 4 years ago

Sorry to hear that you lost this item. It is very rare people lose them but given the nature of its size and attached to dogs that love to explore it does happen very occasionally. Personally I've had the same Beacon for two years and that is attached via the clip which is quite sturdy but there is a further ring that can tie the item to the garment / collar like an ID tag would. We never want to see our customers out of pocket so please reach out to us and we will subsidise a replacement for you.

Posted 3 years ago

“This is expensive and light is good, but doesn’t attach robustly enough. The first one was lost within 5 minutes and the second would have been as well were it not for a zip tie I used as insurance. Admittedly this is on a spaniel who charges in and out of cover, but if you’ve got a charger I would steer clear and definitely secure with a zip tie.”

Helpful Report

Posted 4 years ago

Hi Martin, sorry to hear that this has happened! We haven't found this to be a trend with The Beacon, please get in touch with us on bark@mountaindog.uk so that we can help further.

Posted 4 years ago

“Generally high quality stuff but beacon light falls off too easily”

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Posted 4 years ago

“Ruffwear beacon purchased for those dark nights, good choice of lighting with three colours, steady or flashing, great secure fit to our Springadors harness, early days but very impressed so far.”

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Posted 4 years ago

Brilliant Max, thanks indeed for your feedback and for choosing us to shop with.

Posted 4 years ago

“Excellent light very clear”

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Posted 4 years ago

Thank you for the kind review!

Posted 4 years ago

“Great light, crap clip. Works well with ruffwear jacket”

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Posted 4 years ago

“Much better light than previous lights we’ve used. Good attachment to the ruffwear harness we use. Great plus point is rechargeable. Would recommend to anyone. Great service again from Mountain Dog”

Helpful Report

Posted 4 years ago

Thanks for that Neil!

Posted 4 years ago