Hi Julie,
I am very sorry about that! It seems we made an error with the packing. Would you mind sending us an email to info@happyhay.co.uk and we can rectify this for you right away.
Best wishes,
Harry
“I have been buying this hay for my rabbits for a year now. The quality is always excellent and my rabbits love it. When you compare Happy Hay with other brands, it's easy to see why.”
“Hay was top quality as always, and the rabbits love it. Only giving 4 stars as the courier (which is now a different company compared to previous orders) was not to the same standard as expected. They did not deliver on the date they advised, and then when they did deliver the day later it was outside of the time frame advised on the revised delivery notification email.”
“I have had three bales from Happy Hay over the past few months - my pigs love the quality of the hay, and the bale size and its packaging in a box rather than any plastic suits me well. Company had a blip of poor service when they switched to Evri delivery, but having reverted to dpd all is good again! Happy repeat customer.”
Hi Emma,
I am sorry about that. We haven't seen anything in our inboxes. Would you mind forwarding the emails to info@happyhay.co.uk so that we can see how they went missing and avoid it happening again.
Please also let us know your order number and we can correct this with a replacement as it sounds like the parcel has been lost as well as issue a refund on your shipping for the delay.
I look forward to hearing from you and clearing this us.
Best wishes,
Harry
“Been ordering hay from The Happy Hay Co for several years now, and I've been impressed with the quality. I did once recieve a poor batch a few months ago, but it was replaced free of charge following a brief email exchange and some photographs. This experience did not put me off sticking with Happy Hay. Fantastic hay and fantastic service.”
