Dear Ellis,
I appreciate your review. Regrettably, this is the first time we've been made aware of an issue with the device, delivered over two weeks ago. We had assumed all was well since we hadn't received any prior feedback. Could you kindly return the device to us, keeping the footage intact? We need to investigate the matter to determine where and how this occurred. On receipt of the faulty item, we will promptly send you a replacement and cover your return postage cost. I sincerely apologize for any inconvenience caused. I will contact you by e mail to sort the return out.
Best regards,
Phil Stevens
“This item provides me with the quality of recording I need to meet to safeguard myself during my work and as a standby device to protect members of my family who are in care and who have been subject to abuse in the past.”
