“We’ve subscribed to the chomp and chew box for almost a year now and it always arrives on time! Jake (the dog) recognises the box each delivery now and gets so excited every time. There’s a great range of items in the box, chews that keep him occupied for a while and nice quick (but special) treats. The variety of items keeps Jakey very happy, bringing on waggy tails and happy bounces every time and Chomp and Chew have been great at adjusting the items in the box to suit his allergy to chicken. It’s great to know that he’s got special chews coming for him each month!”
“A regular customer and normally happy with the quality and range of long lasting chews. The last box i received semmed to have fewer than usual larger chews and the notes I added to the order were not followed through.”
Hi Louise,
Thank you for being a loyal customer and for taking the time to share your feedback.
We're really sorry to hear that your recent order didn’t meet the usual standards you’ve come to expect from us. We always aim to provide a consistent experience, so we truly appreciate you bringing this to our attention.
We’d like to look into what happened with your order and ensure any notes you include are properly followed in the future. Please feel free to reach out to our customer service team directly so we can make this right.
Thanks again for your continued support – we value your feedback!
Warm regards,
Abbie
“Great variety of natural dog treats in recyclable packaging. Some of the treats were too big/difficult for my dog so unfortunately I wasn't able to use all of them. I have since ordered the Easy Chomper box which is better suited for my dog and his size.”
