6' x 3' Pressure Treated Overlap Pent Reviews

1 Rating 1 Reviews

About Chestnut Mill Limited:

A UK based independent and family-run store
Offering top brand quality products at competitive prices. We take pride in providing an efficient, friendly service with clear straightforward advice when needed.

We offer a wide range, with over 6000 products in stock and ready to be despatched to you on an Express Delivery service. We are a pet and equestrian superstore, farm and small holdings supplier, wildlife supplies specialist, and online garden centre.

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01256578011

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info@chestnutmill.co.uk

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“Arrived damaged. Split timber in multiple places. Please refund and collect item. Thank you!”

1 Helpful Report

Posted 2 years ago

Thank you for your feedback. I am very sorry that you had such problems with your delivery. Unfortunately as it is a natural product wood can sometimes warp and split after it has passed quality control by the manufacturer. For this I can only offer my most sincere apologies. As this is an Overlap construction which is detailed in the title and listing all of the boards would have feathered edges as this is how an overlap shed is made and is to be expected. Upon receiving your initial e-mail detailing the issues we responded within 24 hours. We offered to either replace or collect the building and had a collection arranged within 2 working days for a date chosen by yourself. I trust you would agree although you are disappointed with the product, our customer service has been friendly and efficient in getting you a satisfactory resolution to your problem.

Posted 2 years ago