Howden 11" 2 1/4" XS Copper Domestic Immersion Heater 3kW XS732 Reviews

1 Rating 1 Reviews

About Advanced Water Company:

Advanced Water Company are a well established specialist Plumbers Merchant based in Pershore, Worcestershire. Founded in the year 2000 we have over 20 years’ experience in the Unvented Spares market. We are focused on ensuring all of our sales staff develop and maintain excellent product knowledge and provide the highest quality service to our customers. Our G3 trained technical sales advisors are on hand to offer technical support, fault diagnosis and parts identification on thousands of products through a variety of communication means; telephone, email, WhatsApp, messaging etc.

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Phone:

01386760066

Email:

sales@advancedwater.co.uk

Location:

Advanced Water Company, 1 Racecourse Road, Pershore
WR10 2EY

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Anthony Gillies

Verified Reviewer

“I received my immersion heater after waiting for over 2 weeks. This cost me £70 before i finally got it. It arrived and looked in poor condition. I ended up buying a new one for £25 which didn't look second hand and worked perfectly. For the money I paid and ended up not using it due to the condition of it. Poor show and I won't be recommending you to anyone. Lesson learnt I guess!!!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, and we’re very sorry to hear about your experience. We can confirm that your order was dispatched from us on time; however, it appears that DPD took an excessive amount of time to complete the delivery, which is certainly not the service we aim for. We sincerely apologise for the inconvenience this delay has caused you. We also want to note that we couldn't find any record of you getting in touch with us regarding the condition of the item upon arrival. Had we been made aware of this at the time, we would have absolutely looked to rectify the situation or arrange a replacement for you. We understand your frustration and are genuinely sorry we didn’t have the opportunity to resolve this sooner. If you would still like to discuss this further, please don’t hesitate to get in touch with our customer service team.

Posted 1 year ago