“The quality of the tiles are wonderful and no complaints there but to have them dropped on the pavement on a pallet with no help up stairs was really poor.
Half a ton of tiles to be carried up which if I was a smaller man or older then I would have really struggled.
My wife for example wanted to help but could hardly life a pack.
And what are we meant to do with a rough pallet?
As I said great tiles but the service side was a let down.
Had a new kitchen delivered yesterday.
Every item delivered to the flat.
More service like that would go a long way.”
Hi Kenneth!
Thanks so much for the 5 star review! We are delighted to know the quality of tiles were what you expected! We do take your feedback on board with this, and we will be more than happy to look into this further for you on: customerservice@tilegiant.co.uk
Kind Regards
Customer Service
Tile Giant
“NEVER AGAIN.
You would have thought that a company that has the word TILE in its title would know a thing or two about tiles.
I ordered tiles back in July as my previous order was delayed and had problems with tiler availability. I managed to get my tiler to come in September. From the 14 packs of tiles I ordered, 5 were incorrect colour! I spoke to TileGiant, who ask me to return the tiles and then re-order then. I missed out of the 20% discount from July. When the new 5 packs of tiles arrived, they were the wrong colour AGAIN! My tiler was not able to to complete the job and now I have garden which is incomplete. On the third occasion the tiles are finally the correct colour, but we cant complete the job because its too wet. When I ask they refund the correct amount back, I spoke at lenghts with TileGiant and I am still out of pocket. TileGiant are now ignoring my request. So, my tiling job will probably take around 9 months to complete because of TileGiant inability to identify the correct codes and I am out of pocket. Moral of the story. Dont use TileGiant”
Hi Juan
Thanks for telling us about this. We’re really sorry to hear you’ve had a poor experience with us. We shall complete a thorough and detailed investigation to enable us to improve our customer experience.
If you’d like to discuss this further or have any additional queries please email us at customerservice@tilegiant.co.uk
Kind Regards,
Customer Service
Tile Giant
