Hi Jenny!
Thank you so much for the 5 star review! We are delighted to know that you're pleased with the outcome!
Kind Regards
Customer Service
Tile Giant
“The quality of the vinyl flooring is great but it’s more like laminate than vinyl, so not flexible. I have fitted several laminate floors and never had a problem, this one however was a nightmare! Not at all DIY friendly, the click system is terrible, you can click each tile in length ways easily but have to hammer in the sides, which causes so many problems. The actual tiles do look good but fit badly. I would have taken them back to Tile Giant and asked for a refund however I opened up all the boxes to mix them up as suggested on the instructions. I will be ripping it all up and putting down vinyl flooring instead.”
Hi Peter
Thanks for telling us about this. We’re really sorry to hear you’ve had a poor experience with us. We
shall complete a thorough and detailed investigation to enable us to improve our customer
experience.
If you’d like to discuss this further or have any additional queries please email us at
customerservice@tilegiant.co.uk
Kind Regards,
Customer Services
Tile Giant
