“Love the tiles but was unfortunately sent 2 different batch numbers. We had to use them but we had a couple of breakages and asked for replacements but have had no response”
Hi Jennifer
Thanks for telling us about your experience shopping with us. We’re really sorry to hear this fell below your expectations. We would like to complete a full investigation to enable us to improve our customer service.
Therefore if you’d like to discuss this further or have any additional information you would like to give us. Then please email us at customerservice@tilegiant.co.uk
Kind Regards,
Tile Giant
Customer Service
“We have had a complete nightmare with these tiles as they are bowed in the centre and therefore have been almost impossible to lay and now we risk them cracking when the under floor heating is turned on as the tiler has had to put so much pressure on them to get them flat. Tried to speak to Tile Giant customer service but they were Ryde and unhelpful. We spent over £2000 on tiles and our tiler (who is excellent) said he had never seen such a poor quality product before in terms of how unlevel each tiles surface is. I am currently waiting to here back in response to my email to customer services about the issue. Disappointed is an understatement!”
Hi Hannah
Thanks for telling us about this. We’re really sorry to hear you’ve had a poor experience with us. We shall complete a thorough and detailed investigation to enable us to improve our customer experience.
If you’d like to discuss this further or have any additional queries please email us at customerservice@tilegiant.co.uk
Kind Regards,
Tile Giant
Customer Service
Hi Caroline
Thanks for telling us about this. We’re really sorry to hear you’ve had a poor experience with us. We
shall complete a thorough and detailed investigation to enable us to improve our customer
experience.
If you’d like to discuss this further or have any additional queries please email us at
customerservice@tilegiant.co.uk
Kind Regards,
Customer Services
Tile Giant
