“Sadly the quality of the product was not what we had expected - many of the tiles had misprints and did not match the samples in the shop - but due to the fact that our tilers were due to start we had little choice but to accept them as the shop could not guarantee that a re order would deliver better quality and a reorder would take over a week. A disappointing experience and means we probably won't use TileGiant again.”
“these tiles are uneven and the bow in the middle. When we called the store they said it was normal. its not and our builder is having a nightmare installing them.”
Hi Georgio
Thanks for telling us about this. We’re really sorry to hear you’ve had a poor experience with us. We shall complete a thorough and detailed investigation
If you’d like to discuss this further or have any additional queries please email us at customerservice@tilegiant.co.uk
Kind Regards,
Tile Giant
Customer Service
