“In relation to the below poor Review and Gareth Jones advising how to make a formal complaint. I did this and received no response at all. I Would not recommend Tile Giant at all. Their level of customer service is to ignore any issues you raise. Appalling service.”
“We ordered these tiles and had them professionally fitted and were very happy with the finish. However within 6 weeks we noticed one tile had chipped. We contacted Tile Giant in relation to this and they stated it was an “installation error—
Hi Sophie,
Thank you so much for the review, We are sorry that you have had a bad experience with us and this is not our usual high standards, We will be looking into this further for you, in the mean time if you would like to make a complaint by email please send it to customerservice@tilegiant.co.uk and I will make sure the relevant department gets it.
Kind Regards,
Gareth Jones
Customer Service
Hi Mitch!
Thank you so much for the 5 star rating! We are delighted to know you have great tiles, alongside a speedy delivery! What amazing feedback to receive. Thanks again!
Kind Regards,
Customer Services
Tile Giant
