“I loved the tiles in the showroom so we bought it for our downstairs toilet.
We had family issues and our tiller done the job while we’ve been away. He found out tiles had many defects like a small wholes. Unfortunately we couldn’t go to the store to replace it as we have been in different country.
For that price that couldn’t happen.
Another thing is the pattern is very repetitive and hard to match to look nice.”
“Not the colour I thought it would be. I was looking for a white tile with grey marble but this has more brown/natural flecks in it which isn’t what I’m after.”
Hi Katie
Thank you for giving us your feedback. We’re really sorry to hear you’ve had this experience with us. We would like to complete a full investigation to enable us to improve oq1ur customer service.
Therefore if you’d like to discuss this further or have any additional information you would like to give us. Then please email us at customerservice@tilegiant.co.uk
Kind Regards,
Tile Giant
Customer Service
“Very happy with the tiles quality, but not with customer service line. I bought the tiles on line on black Friday deal, but have been told that my payment didn’t go through and I need to cancel the order and re-order at shop or online at different price. Eventually when I said that bank confirmed my payment, I had to travel to shop to prove my ID and then to come again to collect it.”
Hi Yuriy
Thank you so much for the 4 star comment! We are certainly happy with the quality of your tiles! Please let us know what we need to do to get a 5 star rating from you? If you’d like to discuss this further or have any additional queries please email us at customerservice@tilegiant.co.uk
Kind Regards,
Tile Giant
Customer Service
