“Loved the colour and style of this backpack but unfortunately the magnetic popper doesn't work so it's ended up being totally useless as it does not close. This was after buying a backpack with a zip that broke. Very disappointed.”
Hi Lydia,
Thank you for your review. We're sorry to hear of the issue you've had with your Laguna bag. If you would like to discuss this further please get in touch with our customer care team at customer.services@moshulu.co.uk. Thanks
“I would echo the other reviews and ask why on earth does this large size backpack have poppers which open as soon as you pick up the straps when the medium size has a sensible zip?
I too bought this for a flight and had to spend the entire journey through 2 airports holding it closed with my hand. Did nobody test it prior to production?
Such a shame as I love the look of it.
I gave it 2 stars for the colour, which I love and the material, which is showerproof.”
Hi Susan,
Thank you for your review. We're sorry to hear of the issue you've had with the Laguna bag. If you'd like to discuss this further please contact our customer care team at customer.services@moshulu.co.uk. Thanks
“I purchased the blue bag with a nice lining.
I took the bag for hand luggage on a flight and it is dreadful.....the 1 magnetic catch in the middle of the bag to close it...just pings open all the time so your stuff can easily fall out or be stolen....I would not recccomend this bag to anyone.”
Hi Isabel, Thanks for getting in touch. We're sorry to hear of the issue you've had with your Laguna bag. If you'd like to discuss this further please get in touch with our customer care team at customer.services@moshulu.co.uk. Thanks
“I love the look of this bag and the material feels decent but it's very badly designed to a point that you cant really use it.
As per everyone else's reviews, the poppers don't hold. It needs another strap to hold poppers down. Whenever you pull the straps they then pull the poppers out.
It took me too long to try it out and I'm now outside the 28 day return period unfortunately.”
Hi Heather, thank you for your review. We're sorry to hear of the issue you've had with your Laguna bag. If you'd like to discuss this further please get in touch with our customer care team at customer.services@moshulu.co.uk. Thanks
“So disappointed with this bag. I bought it for trips away and although it holds a lot and looks good the poppers aren't strong enough so it constantly opens making it unusable.”
Hi Mandy, thank you for your review. We're sorry to hear of the issue you've had with your Laguna bag. If you'd like to discuss this further please get in touch with our customer care team at customer.services@moshulu.co.uk. Thanks
Hello, thank you for your review. We're sorry to hear of the issue you've had with your Laguna bag. If you'd like to discuss this further please get in touch with our customer care team at customer.services@moshulu.co.uk. Thanks
“I’m pretty disappointed with this backpack. Sorry Moshulu! I love your boots & trainers & boat shoes and am usually a raving fan but the design of the teal backpack just doesn’t work. It only had one popper and really needs more, or some Velcro. It looks like it can hold a good amount but then as soon as you pick it up the popper comes undone! I bought this to take on a plane because it’s a perfect size but ended up ditching a book to try and ease the problem to no avail, so had to walk around with it undone. I can see that the olive has 2 poppers and maybe this works better? Please investigate or advise on a maximum weight so that others don’t have the same problem.”
Hi Dawn, Thanks for your review. We're sorry to hear of the issue you've had with your Laguna backpack. If you'd like to discuss this further please get in touch with our customer care team at customer.services@moshulu.co.uk. Thanks
