HydraSoft Makeup Remover Reviews

4.4 Rating 350 Reviews

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Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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“Didn't remove the makeup, left a strange tackiness even after a second cleanse.”

Helpful Report

Posted 1 month ago

Hi Ina, Thank you for your feedback on the HydraSoft Makeup Remover. We're sorry to hear it didn't fully remove your makeup and left a tacky feeling. Our remover is designed to gently and effectively remove most waterproof and long-wear makeup without stripping the skin. Still, sometimes heavier or more stubborn makeup may require a stronger or more specialised makeup remover for complete removal. We recommend taking your time with the product and using minimal rubbing, but a double cleansing method or an oil-based remover might be more effective for very heavy makeup. We appreciate your input and hope this helps improve your experience. Thank you again for your feedback. Facetheory Team

Posted 1 month ago

“That's the most disappointed product. No chance to remove my mascara,which is the main make up I use. I have to use on dump skin,which is also not a convenient for me,I feel my skin dry after use. Not happy at all, I am really sorry for the spended money for that product.”

Helpful Report

Posted 2 months ago

Hi Stefka, Thank you for sharing your feedback on the HydraSoft Makeup Remover (SKU: FH-C3U-150). We’re sorry to hear the product didn’t meet your expectations, especially regarding mascara removal and skin comfort. HydraSoft Makeup Remover is formulated to gently remove waterproof and long-wear makeup without stripping the skin, and it’s designed for use on damp skin to help ensure effective cleansing and hydration. However, we understand that everyone’s makeup and skin type can respond differently. Mascara, especially waterproof formulas, can be particularly stubborn. For best results, we recommend applying the remover to a damp face and massaging gently in circular motions, allowing the product a moment to break down your makeup before rinsing. Sometimes, holding a saturated cotton pad over your lashes for a few seconds before wiping can help dissolve mascara more effectively. We’re also sorry to hear about the dryness you experienced. HydraSoft contains hydrating ingredients like squalane and safflower seed oil, but if your skin feels dry afterward, following up with a moisturiser may help restore comfort. Thanks Facetheory Team

Posted 2 months ago

“A different approach to make up removal for me but I really like this product. Leaves my skin feeling nice and soft, not tight like other make up removers.”

1 Helpful Report

Posted 3 months ago

Stéphanie M

Verified Reviewer

Author didn't leave any comments.

1 Helpful Report

Posted 3 months ago

“A make-up remover that feels very nourishing for the skin rather than dehydrating. Leaves my skin clean and soft.”

2 Helpful Report

Posted 6 months ago

“Not too stripping and cleanses nicely.”

Helpful Report

Posted 6 months ago

“It's my go to cleanser! It was my first order with new packaging and I love it. The pump in the glass bottle was driving me crazy as it was maybe 3/4 deep and I had to come up with all sorts of things to get the product out. With new tubes it's just soooo easy”

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Posted 9 months ago

“Lovely make up remover and it leaves my face really clean and fresh after use!!”

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Posted 9 months ago