Double Glow Exfoliating Face & Body Scrub Mandarin / 150ml Reviews

4.7 Rating 1,421 Reviews

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Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Anonymous

Verified Reviewer

Incentivized

“Always a lovely product - though remebering to pierce a new tube before I get into the shower takes a few days, the old jar was easier for me to use.”

1 Helpful Report

Posted 3 weeks ago

Hi, Thank you so much for your kind words and for being a loyal fan of our Double Glow Exfoliating Face & Body Scrub in Mandarin! We’re delighted to hear you’re enjoying the product. We understand your point about the new tube packaging and the extra step of piercing it before use, especially compared to the jar format. Your feedback is really valuable and will be shared with our team as we’re always looking for ways to make our products as easy and enjoyable as possible. We’re so glad the scrub continues to be a favourite for you! Thanks Facetheory Team

Posted 3 weeks ago

Sammie

Unverified Reviewer

Incentivized

“Please listen to your customers and just bring back the the older Glycolic Face Scrub E1 formula as it was so much more effective due to harsher formula / higher concentration of exfoliating agents. This reformulated scrub is less potent and just doesn't deliver the same level of exfoliation. In comparison, it's quite honestly a let down :-(”

1 Helpful Report

Posted 1 month ago

Hi Sammie, Thank you for taking the time to share your feedback with us. We’re really sorry to hear that the Glycolic Face Scrub E1 isn’t meeting your expectations. We wanted to reassure you that this product has not been reformulated – the formula, concentration levels, and exfoliating agents remain the same as before. That said, we completely understand that skincare results can feel different from person to person, and sometimes even vary over time depending on factors like skin condition or other products being used alongside it. Your feedback is truly appreciated, as it helps us better understand our customers’ experiences. If you’d like, our customer care team would be happy to discuss how you’re using the scrub and suggest tips to help you get the best results. Thanks Facetheory Team

Posted 3 weeks ago

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1 Helpful Report

Posted 2 months ago

“Gommage très agréable bien que je ne vois pas encore de grands effets après presqu'un mois d'utilisation.”

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Posted 2 months ago

“My skin has changed for the better and smells delicious”

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Posted 2 months ago

“This face and body scrub unfortunately fell short of my expectations. I was hoping it would have the same scent as the Vitamin C cleanser, but the smell was off. More importantly, it didn’t feel like it cleansed or exfoliated effectively. That said, I do really like the packaging.”

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Posted 3 months ago

Hi Rian, Thank you for taking the time to share your feedback on our Double Glow Exfoliating Face & Body Scrub Mandarin. We’re sorry to hear that the scent and exfoliation experience did not meet your expectations. The scrub is formulated with a hint of citrus, designed to offer a gentle mandarin fragrance, which may differ from the scent profile of our Vitamin C cleanser. We appreciate your input on this, as scent preferences can be quite personal. Regarding exfoliation, the product combines 2% glycolic acid (a chemical exfoliant) with physical jojoba beads to help clear, brighten, and refine the skin. However, we understand that exfoliation needs can vary from person to person, and your experience is important to us. If you’re looking for a more intense exfoliating effect, we’d be happy to recommend alternative products from our range that might better suit your preferences. We’re delighted to hear you liked the packaging. Our aluminium tube is designed to be both practical and eco-friendly, aligning with our commitment to sustainability. Thank you again for your honest review—your feedback helps us improve our products and service. If you’d like further assistance or wish to try a different product, please reach out to our customer service team at help@facetheory.com. Facetheory Team

Posted 3 months ago

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Posted 3 months ago

“I've been using this for years now for oily skin. It's gentle enough to use every day and keeps my skin clear. I couldn't change to anything else now!”

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Posted 5 months ago