Encapsulated Retinol 3% Renewing Serum Reviews

4.7 Rating 2,866 Reviews

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Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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“Very good! Best retinol ever!”

1 Helpful Report

Posted 9 months ago

Hi, Thank you so much for your wonderful feedback! It’s fantastic to hear that you’re enjoying our Encapsulated Retinol 3% Renewing Serum and finding it so effective. We're delighted it’s become your favourite retinol. Thanks Facetheory Team

Posted 8 months ago

“Wonderful products.”

Helpful Report

Posted 9 months ago

Hi Sylvia, Thank you so much for your kind words. We’re pleased to hear you’re loving the Encapsulated Retinol 3% Renewing Serum. It’s great to know our skincare is helping you achieve the results you’re looking for. Thanks Facetheory Team

Posted 9 months ago

“Only ordered this I can't get what I usually order and have been using for years Retinol Firming Moisturiser 0.3%. So disappointed. It's always saying sold out. Don't like a serum but it was the closest that I could find. So will have to do more research as to where I can buy similar.”

Helpful Report

Posted 9 months ago

Hi Julie, Thank you for sharing your feedback. We're sorry to hear that you haven't been able to get your usual Retinol Firming Moisturiser 0.3%, and we completely understand your frustration with it being sold out frequently. We appreciate that trying a serum instead isn’t your first choice and recognize it’s not quite the same as the moisturiser you’ve trusted for years. The Retinol Firming Moisturiser 0.3% (Mandarin) is currently available on our website. Thank you again for your loyalty and patience. We hope this helps you find what you need, and we look forward to serving you again soon. Facetheory Team

Posted 9 months ago

Yolanda G

Verified Reviewer

Incentivized

“Me gusra mucho como deja la piel, no irrita”

Helpful Report

Posted 9 months ago

Hola Yolanda Gracias por tu reseña. Nos alegra saber que te gusta cómo deja la piel nuestro Encapsulated Retinol 3% Renewing Serum y que no causa irritación. Es estupendo saber que estás disfrutando de los resultados. Facetheory Team

Posted 9 months ago

“Great serum to use at night”

Helpful Report

Posted 9 months ago

Hi Natalie, Thanks so much for sharing your feedback! We’re delighted to hear you’re enjoying the Encapsulated Retinol 3% Renewing Serum as part of your nighttime routine. It’s a great way to support smoother, more refined skin overnight. Thanks Facetheory Team

Posted 9 months ago

“Used this for first time tonight. Have no idea of its effectiveness but the smell is horrendous. I have partial anosmia and it’s turning my stomach. Not sure I “ll be able to continue using it.”

Helpful Report

Posted 9 months ago

Hi Fiona, Here’s a professional and empathetic response you can post: Thank you for sharing your feedback. The scent you’ve noticed is completely normal for this serum and comes from the natural botanicals and active ingredients in the formula. We don’t use any added fragrances to mask these natural aromas, as this helps keep the product suitable for sensitive skin. We understand the natural scent may not suit everyone and appreciate you giving the serum a try. Thanks Facetheory Team

Posted 9 months ago

“I like the fact that it’s in an oily form because retinol can dehydrate but the consistency is great. Also love the smell.”

Helpful Report

Posted 10 months ago

Hi Melanie, Thank you for sharing your experience with our Encapsulated Retinol 3% Renewing Serum! We're so glad to hear you enjoy the silky, nourishing texture and subtle scent. The oil-based formula is designed precisely to help minimise dryness and support skin comfort while delivering the benefits of retinol. We’re delighted it’s working well for you. Thanks Facetheory Team

Posted 10 months ago

“Great product. I've been using it regularly at night for the past months and I see a definite reduction in fine lines around my mouth and a general improvement in my complexion - a more even skin tone and better texture.”

Helpful Report

Posted 10 months ago