Retinol Firming Moisturiser 0.3% Mandarin / 50ml Reviews

4.7 Rating 1,053 Reviews

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Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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“Pour une première utilisation je suis très satisfaite. Très hydratante et efficace. Très doux. Je recommande cette crème”

Helpful Report

Posted 1 week ago

Bonjour Léonie, Merci beaucoup pour votre superbe retour sur notre Retinol Firming Moisturiser 0.3% Mandarin. Nous sommes ravis d’apprendre qu’elle vous satisfait dès la première utilisation, qu’elle hydrate bien et qu’elle est douce. Si vous avez des questions ou besoin de conseils d’utilisation, nous sommes là pour vous aider. Facetheory Team

Posted 1 week ago

“I absolutely love this cream. The mandarin smells amazing. I've been using it every night for a couple of years and my skin always feels lovely in the morning and I really noticed the difference. However, sadly I won't be ordering any more as I just can't get the cream out of the new packaging. Even toothpaste manufacturers realised metal tubes were wasteful and difficult to use and moved to soft plastic tubes. I think your branding company have really let you down as the previous pots were perfect. It' surprising considering this product is aimed at people with mature skin. Regrettably I am now having to look for a new night cream. I will definitely return to using it if you change the packaging but for now I won't be ordering any more.”

Helpful Report

Posted 2 weeks ago

Hi Michelle Thank you so much for sharing your feedback and for being such a long-term user of our Retinol Firming Moisturiser 0.3% Mandarin. We’re so pleased to hear how much you’ve loved the formula and the results it’s given you over the years. We’re really sorry to hear that the new metal tube packaging has made it difficult for you to dispense the product. Your feedback about accessibility and ease of use, especially for those with mature skin, is incredibly valuable and has been passed on to our product development team for review. In the meantime, one tip that some customers have found helpful is gently rolling the tube from the base upward to squeeze out any remaining product. However, we completely understand your preference for the previous pot design, and we’ll certainly keep your comments in mind as we look at future packaging updates. We hope we can welcome you back soon, and we truly appreciate your honest input, it helps us improve both our products and your experience. Thanks Facetheory Team

Posted 2 weeks ago

“Been using this (and the previous) for a number of years since it was first introduced. Good quality moisturiser for older skin. As others have commented, I took preferred the previous pots than the tubes; less waste and easier to get amount needed.”

1 Helpful Report

Posted 3 months ago

Hi A.Evan, Thank you so much for being a loyal customer and for sharing your thoughts. It’s wonderful to hear that the Retinol Firming Moisturiser has continued to work well for your skin over the years. We truly value your feedback about the packaging change, our team is always reviewing ways to make our products as user-friendly and sustainable as possible, so your comments will definitely be passed along. We’re delighted this moisturiser continues to be part of your skincare routine! Thanks Facetheory Team

Posted 3 months ago

“Been using this cream and a couple of others for about 3 years. It is excellent and rich, making one order go a long way. However, I really dislike the new tubes, the pots were immensely better, more practical, easier to just transport in a bag. The tubes are terribly impractical, they break and content is wasted and then you have to tape them to save what's left. The rebranding is fine, but the tubes are the worst idea ever.”

2 Helpful Report

Posted 3 months ago

Hi Kitty, Thank you for taking the time to share your thoughts and for being a loyal customer over the last few years. It’s wonderful to hear how much you’ve enjoyed using the Retinol Firming Moisturiser and that it’s become a lasting part of your routine. We’re sorry to learn that the new tubes haven’t been as practical for you. Your feedback on the packaging design is really valuable, and we’ll make sure it’s shared with our product and packaging teams for review. We’re always looking to improve both usability and sustainability, so insights like yours help guide future updates. Thank you again for your continued support and for helping us improve. Facetheory Team

Posted 3 months ago

“It’s really good but I prefer the original jars rather than the tube”

2 Helpful Report

Posted 4 months ago

Hi, Thank you for your feedback! We're so glad you’re enjoying the Retinol Firming Moisturiser. We understand some customers prefer the original jars, the new tubes were introduced to help keep the formula fresher and make dispensing more hygienic. Your comments mean a lot to us, and we’ll share your thoughts with our packaging team. Thanks Facetheory Team

Posted 4 months ago

Gina O

Verified Reviewer

Incentivized

“Brilliant product. Visable results in weeks. Lovely to apply. Great price”