Soft Bamboo Memory Foam Mattress Topper - 5 Sizes & Up to 5cm Thickness! | Wowcher Reviews

1 Rating 3 Reviews

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Louise Norbury

Verified Reviewer

“After 3 weeks after purchase, I am yet to receive the correct goods as ordered even though I paid in full. I have contacted the merchant and the Wowcher customer service team. The merchant just isn’t replying. The Woucher customer service team have still not resolved the issue, or provided me with clear next steps to resolve. I am very disappointed with the support provided so far by Woucher to help their customer get the item they paid from from their merchant.”

Helpful Report

Posted 5 months ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 5 months ago

“We were sent the wrong size, and was dirty on the corners. Cover opening not finished well. Have tried yo resolve with no luck yet.”

Helpful Report

Posted 5 months ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 5 months ago

“My worst experience on wowcher. This seller never made contact even when it missed the delivery date. I messaged them 4 times only to be ignored. When I received the item , I signed for ( in the street ) took it up to my apartment, unrolled the package and to my astonishment it was ridiculously awful. I photographed it. Sent a message and accompanying pictures asking for a total refund. Only once again to be ignored. I will include pictures of the item. My advice to any would be customer, not to be tempted to buy. Stay well clear if this company. Totally untrustworthy. Product not fit for purpose. .”

Helpful Report

Posted 5 months ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 5 months ago