PRICE DROP! Marco Pierre White's Country House Hotel, Wiltshire for 2: Rudloe Arms Stay, Breakfast & Three-Course Dinner | Wowcher Reviews

4.3 Rating 10 Reviews

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Paul

Verified Reviewer

Incentivized

“After a previous trip to Rudloe, we booked again in early April, arriving over the late May bank holiday weekend after an 90 mile journey only to be told (and it was stressed) by the hotel that Wowcher had cancelled our booking at the last minute; that the hotel was fully booked, and that they could offer no alternative accommodation. We had little choice other than to return home. We later discovered that Wowcher had not cancelled our booking - the hotel had in fact done so, claiming last minute maintenance had been required - contrary to what we had been assured by the hotel ourselves. The hotel say they had tried to call/email but I had no missed calls and the email they had sent was to a wrong address. I have contacted the hotel for an explanation as to why we were not told the truth about them cancelling out booking but they have not responded. Checking in (or rather waiting to be no checked in) was rather slow and at least one other couple were told they would beed to pay a damage deposit before they could have their room… It’s such a shame that this lovely hotel is so badly let down by its customer service!”

Helpful Report

Posted 2 weeks ago

Thank you for your review, I am sorry to hear of this. I can see you have since been refunded. We are sorry this deal did not turn out as expected. If there is anything else you need looking into, please do reach out via the contact us section on your account. Kind regards Wowcher

Posted 2 weeks ago

Pete

Verified Reviewer

Incentivized

“Great breakfast and dinner with very good service. Lovely grounds. Very pleasant stay and we will definitely return -POB”

Helpful Report

Posted 3 weeks ago

Thank you for your review, we are very pleased to hear you are happy with the service you received. Many Thanks Wowcher

Posted 2 weeks ago

Chris

Verified Reviewer

Incentivized

“Hotel was superb - quirky but tasteful decor. The dinner was very special, and the choice of breakfasts too was excellent. Totally recommended. My only criticism is that the Wowcher "booking" , although for a specific night, did not seem to register with the hotel. So make sure you contact the hotel for a confirmation - and in my case that meant a lot of phone calls!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you are satisfied with our service and will be sure to pass on this feedback! Many Thanks Wowcher

Posted 1 month ago

Anonymous

Verified Reviewer

Incentivized

“We enjoyed our stay: the food was delicious, the decor was very quirky and the room was very comfortable.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you are satisfied with our service and will be sure to pass on this feedback! Many Thanks Wowcher

Posted 2 months ago

Sandra

Verified Reviewer

Incentivized

“Nice place, we enjoyed our stay, food good but be careful on this deal as the dinner only includes the protein part then you pay extra I.e. £5 per portion of peas, £5 per portion of potatoes etc, £5 for sweet, and if you want cooked breakfast it’s £8.50 extra. Last time our group stayed this was all included in the 3 course meal & breakfast deal . Also drinks expensive.”

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Posted 2 months ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. Many Thanks Wowcher Team

Posted 2 months ago

Anonymous

Verified Reviewer

Incentivized

“If your planning to stay here be sure to be ready for the wow factor”

Helpful Report

Posted 2 months ago

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you are satisfied with our service and will be sure to pass on this feedback! Many Thanks Wowcher

Posted 2 months ago

Anonymous

Verified Reviewer

Incentivized

“Lovely house to stay at with a fabulous 3 course meal and breakfast”

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Posted 3 months ago

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great experience! Many Thanks Wowcher

Posted 3 months ago

Anonymous

Verified Reviewer

Incentivized

“It was all ok, but not the luxury experience we were expecting. We stayed in the coach house. There was an issue with the entrance door and we were kept waiting there for quite a while. Room was ok. Lighting was poor and there was no mirror other than the bathroom (again with poor lighting), so nowhere to dry/style hair or do make up. The bed was extremely soft - lovely for some I’m sure, but not for us! There were supplements for pretty much anything you wanted so on check out our bill was still around £100 just for ‘incidentals’. Glad we stayed but not anywhere we would return to.”

Helpful Report

Posted 3 months ago

Thanks for taking the time to leave your review. We really appreciate your feedback and will make sure it gets passed on to the right team. Many thanks, Wowcher Team

Posted 3 months ago