“Still not received my phone,disappointing to say the least?”

Posted 2 months ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 2 months ago

“I haven't recieved my order, can you tell me when its coming?⁹”

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Posted 2 months ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 months ago

“No review as I still haven't got my phone yet And still waiting for this to be resolved”

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Posted 2 months ago

Good Afternoon karen, Thank you for contacting us. As I check we have chased with the merchant on 06-09-2025 We do advise allowing the merchant 3 working days to respond (72 working hours) as you are still within this time, we would request that you allow the time frame to pass before contacting us again. We thank you for your patience within this time as look to resolve your issue. Note : Saturdays and Sundays are non-working days Many thanks, Wowcher

Posted 2 months ago

“I have not received my phone yet im still wating for it so not happy at all with ur seiviced”

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Posted 2 months ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 months ago

“Phone didn't arrive for 4 wks with communication from the seller very poor. When received, tried to set up but phone was slow, the screen kept going blank and freezing. Also is unable to support many apps like Google wallet. Definitely would not recommend.”

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Posted 2 months ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 2 months ago

“I would leave a review but I am still waiting for it”

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Posted 2 months ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 months ago

“I didn’t receive the mobile phone”

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Posted 3 months ago

Good Morning We can confirm this order is still currently within the 10 working day delivery period and is due to be delivered by 03-09-2025. Many Thanks, Wowcher

Posted 2 months ago

“Not received it yet so very unhappy”

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Posted 3 months ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 3 months ago

S24 Ultra Smartphone - 6.53-inch HD Display, Quad-Core Processor, Dual SIM, 8MP Camera, 2400mAh Battery - Mobile Phone (Unlocked, 16GB Storage) | Wowcher Reviews