“I didn't receive my package, I wrote emails asking where it was and more emails requesting a refund and no response or acknowledgement from the retailer or wowcher. Extremely poor service and will never buy from them again.”

Helpful Report

Posted 2 months ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 months ago

“I did not receive this bag and you want a review”

Helpful Report

Posted 2 months ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 2 months ago

“Do not buy !!!! Sent multiple emails no response as item never received. No help from Wowcher either.”

Helpful Report

Posted 2 months ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 months ago

“Not recieved the item despite delivery being scheduled 8 days ago also no explanation or any contact or response when you contact them twice!”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 2 months ago

“Still not arrived in spite of being "chased" by email!”

Helpful Report

Posted 2 months ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 months ago

“Extremely poor!! Have not even received the goods. Tried to contact the merchant numerous times with no success and also contacted Wowcher but have still not heard anything or had my money refunded. Would not award even 1 star but had to in order to submit my review.”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 2 months ago

“Never received item”

Helpful Report

Posted 3 months ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Many thanks Wowcher

Posted 3 months ago

“DO NOT BUY! Ordered both colours for a birthday gift & they never arrived. Contacted the seller and Wowcher, no response/help!. Missed the birthday deadline & had to buy something else. Very disappointed so please don't buy.”

Helpful Report

Posted 3 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 3 months ago

Designer Vegan Leather Tote Bag - Convertible Satchel, Multiple Compartments, Brown or Black | Wowcher Reviews