Afternoon Tea Experience With Prosecco Or Bottomless Drinks For 2-4 In Durham | Wowcher Reviews

1 Rating 2 Reviews

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“Ppor! Clearly not ready for our arrival, the table being cleared of crumbs on arrival was not a very welcoming arrival.”

Helpful Report

Posted 8 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 8 months ago

June Lambton

Verified Reviewer

“Subject: Response to Complaint, Unacceptable and Unprofessional Dear Wowcher Customer Services, I am writing in response to the recent replies from Ari's Town house, which you kindly forwarded to me, regarding our complaint. I must express in the strongest terms that the venue response is not only unacceptable but entirely unprofessional We fully understand that food is not prepared in advance for obvious reasons, however, it is the responsibility of the venue to ensure there is enough food and drink for all guests, especially when bookings have been made in advance using your vouchers. It is completely unreasonable for customers to be turned away due to a lack of food as some where and not be served adequate food and drinks, something that, quite frankly, should never happen in any properly managed hospitality setting. Furthermore, their attempt to excuse the state of the tables is equally unsatisfactory. A restaurant should have correctly set tables as standard – that includes plates, cutlery, glasses serviettes, and a basic level of presentation. To suggest otherwise is simply dismissive and reflects extremely poorly on their standards. We are deeply disappointed by their dismissive tone and lack of accountability. Their response does not address our concerns adequately, and we will be pursuing this complaint further through the relevant channels.. Eight very annoyed customers”

Helpful Report

Posted 8 months ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 8 months ago