4* Hilton Gateshead Elemis Mum & Daughter Spa Day With Treatments & Prosecco - Mother'S Day Gift Idea | Wowcher Reviews

2.3 Rating 3 Reviews

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“A real let down, unfortunately. Arrived to find we'd been double-booked and so were told there'd be 'a bit of a wait' for our treatments. When we asked for a new time, we were told someone would be back to update us, but this didn't happen. As a result, we were left sitting in limbo, not wanting to use the pool or steam room in case someone came to collect us for our treatments. We eventually managed to find a therapist to ask about a time and were told, very rudely, that we'd already been told (which we hadn't). Despite use of robes and slippers being listed as included, there were none provided- just a towel handed over from the gymn reception. The wait for treatments was so long that the evening swimming lessons and children's play sessions began, disrupting any peace. Treatments were good when we finally got them - and one of the therapists was very polite and pleasant, but there were no apologies offered. Bottom line is that you get what you pay for. I certainly won't be returning.”

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Posted 11 months ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. Many Thanks, Wowcher Team.

Posted 11 months ago

“Wonderful back massage and facial. Simply the best we've ever had..”

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Posted 1 year ago

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great experience! Many Thanks Wowcher

Posted 1 year ago

“Can’t book it, the phone number provided hasn’t been answered for over a week.”

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Posted 1 year ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 1 year ago